Challenge:
The client was managing a complex invoice ecosystem with data coming from several systems, billing engines, customer portals, and manual adjustments. Errors such as duplicate submissions, mismatched amounts, and missing references created reconciliation delays, impacted reporting accuracy, and complicated compliance tracking with the IRBM’s eInvoice mandate. They needed a way to monitor real-time invoice performance, reconcile transactions, detect anomalies, and ensure data accuracy across all submission points.
Solution:
We deployed an advanced analytics and reconciliation dashboard integrated with the eInvoice system. This enabled real-time visibility into invoice status, exception monitoring, and seamless cross-checking between internal records and IRBM submission data.
The solution enabled our client to:
- Track Invoice Lifecycle in Real-Time:
Dashboards displayed the real-time status of every invoice queued, submitted, validated or rejected across all entities, enabling full visibility and timely interventions. - Reconcile Internal and LHDN Data:
The platform cross-verified internal ERP invoice data with LHDN-approved records to identify mismatches in totals, tax codes, or approval statuses. Discrepancies were flagged instantly. - Detect Anomalies Automatically:
Machine learning logic highlighted patterns such as frequent rejections from specific business units, missing invoice sequences, or late submissions. - Generate Insightful Reports:
Finance teams could export custom reports by status, date range, rejection cause, or business entity, supporting faster closings and compliance reporting.
Our Services
- Analytics dashboard with real-time data feeds
- Reconciliation engine for invoice matching
- Proactive error analytics & alerts
- Multi-entity and cross-period filtering
- Custom reporting and export features
Key Outcomes
- Improved Compliance Accuracy
Invoice mismatch rates dropped by over 90% as discrepancies were caught and resolved proactively before month-end closings or audit periods. - Faster Month-End Reconciliation
What used to take 3–5 days for invoice reconciliation was now reduced to under 24 hours with automated matching and error flagging. - Greater Operational Insight
The client gained visibility into recurring rejection causes, process gaps, and unit-wise performance, allowing for data-driven process improvements. - Increased Confidence and Control
Finance leadership could monitor the health of invoice operations in real-time, ensuring timely corrective actions and smoother tax filing workflows.
Conclusion
This case shows how combining analytics and reconciliation with eInvoicing drives more than just compliance; it empowers finance teams to detect issues early, close books faster, and ensure trustworthy financial reporting. Businesses dealing with high volumes or multiple entities can benefit significantly from this added layer of control, transparency, and insight.
