Challenge:
The client handled high volumes of recurring and ad-hoc transactions across multiple departments. Invoices were prepared manually using a combination of spreadsheets and internal billing tools. This process was prone to human error, inconsistent tax treatment, and delayed issuance. With the upcoming LHDN eInvoice mandate, the client needed to automate invoice generation, apply accurate tax rules, and ensure every invoice met validation requirements before submission to the MyInvois portal.
Solution:
We implemented a rules-driven eInvoice automation engine that streamlined invoice creation, ensured data accuracy, applied real-time validation checks, and generated LHDN-compliant invoice payloads automatically for submission.
The solution enabled our client to:
- Auto-Generate Invoices from Transactions:
The system pulled structured billing data from internal systems and transformed it into ready-to-submit eInvoices using pre-configured templates and tax logic, eliminating manual intervention. - Validate Data Before Submission:
All invoices were automatically checked against LHDN validation rules, including required fields, tax categories, and cross-field dependencies. This reduced schema rejections and ensured LHDN compliance before submission. - Apply Dynamic Tax Logic:
The solution supported various invoice types (standard, self-billed, credit/debit notes) and auto-applied SST codes and exemptions based on transaction conditions. - Embed LHDN Compliance Elements:
Approved invoices were returned with the LHDN Unique Identifier, digital signature, and QR code, and stored for audit purposes.
Our Services
- Automated invoice generation engine
- Dynamic tax rule configuration
- Validation against LHDN eInvoice schema
- LHDN-compliant invoice formatting and metadata tagging
- Workflow configuration for multi-entity billing
Key Outcomes
- Unwavering Compliance
The system ensured that every invoice was generated and validated per LHDN’s technical specifications, reducing compliance risk.. - Time and Cost Savings
Invoice creation time dropped by over 70%, freeing up finance teams from manual tasks and reducing overhead in billing operations. - Consistency and Accuracy
By removing manual data entry, the client eliminated discrepancies in tax codes, customer details, and invoice formats, ensuring uniformity and traceability. - Scalability Across Departments
The client could generate compliant eInvoices from multiple internal systems (subscriptions, one-time services, adjustments) under a unified framework.
Conclusion
This successful automation of invoice generation and validation demonstrates how organizations can prepare for Malaysia’s eInvoicing era while improving internal efficiency. With intelligent rule-based processing, businesses not only comply with evolving regulations but also ensure faster, error-free invoicing across functions. The case illustrates the operational gains possible through the smart deployment of eInvoice automation tools.
